Gill’s professional and calm support made the whole process much more reassuring and gave me the confidence to deal with any future tenders.

Inverclyde Association for Mental Health

IAMH provide support services for people in the Inverclyde area experiencing mental health problems, helps those who use its services to live as independently as possible either in a residential setting or in their own home.

Despite its acknowledged expertise, IAMH’s Manager Margaret Tait says the association had only limited experience in bidding for small contracts and none on larger-scale tenders when she first met Intend Business Development’s Director, Gill Joy.

 “I attended a workshop organised by Inverclyde Council that Gill facilitated and she subsequently provided IAMH with one-to-one tendering support. She impressed at the workshop as she had a wide knowledge and experience of diverse tenders and of the third/social enterprise sector.

 “The timing was perfect for us as we were about to tender for approval onto the Housing Support Framework. It was also the first time we would be tendering through e-procurement.

Gill was able to provide one-to-one support guiding and supporting us through the process. We were delighted when our tender was successful.

“I was somewhat anxious and overwhelmed when faced with the prospect of a tender of this scale. Thanks to Intend’s support, we now have a better understanding of what is expected and what documents we need for our tender library. The training has also taught me that preparation is key – taking time to read over the tender documents thoroughly, plan out the work involved and to delegate who does what.

“Being a small organisation in competition with national charities, the perception can be that you will be at a disadvantage. However having Gill’s professional and calm support made the whole process much more reassuring and gave me the confidence to deal with any future tenders.